For general enquiries, first try reviewing the Frequently Asked Questions.

For customer service assistance related to the use of your prepaid card or Qantas services please contact Qantas.

Within Australia

Open 7am - 9pm AEST, 7 days per week

1300 306 980 (delayed or missing baggage only)

Click here for further Qantas contact details

For payment related enquiries please contact the Commonwealth Bank of Australia Customer Service Centre directly on their 24 hours a day, 7 days a week Customer Support line:

13 15 76 (or +61 13 15 76 when overseas, call charges may apply).